Microsoft recently made Windows 10 users a big promise to improve the user experience. But today it has issued new warnings about known problems in the updates it has pushed to millions of users.
Forbes Gordon Kelly
Picked up by the always-excellent Bleeping Computer and Windows Latest, Microsoft has announced that both its big March 2020 update and a new patch issued to fix buggy antivirus scans within Windows 10 have severe side-effects which users need to know about.
Broken Internet Connections
The biggest concern is the Windows 10 May 2020 update. On its support page, Microsoft states that every version of Windows 10 and Windows Server can be impacted by a bug which can slow or stops software and apps from accessing the Internet.
“Devices using a manual or auto-configured proxy, especially with a virtual private network (VPN), might show limited or no internet connection status in the Network Connectivity Status Indicator (NCSI) in the notification area. This might happen when connected or disconnected to a VPN or after changing state between the two. Devices with this issue, might also have issues reaching the internet using applications that use WinHTTP or WinInet. Examples of apps that might be affected on devices in this state are as follows but not limited to Microsoft Teams, Microsoft Office, Office365, Outlook, Internet Explorer 11, and some version of Microsoft Edge.”
Yes, those are some pretty big examples. Furthermore, Microsoft says a fix will not arrive until early April. Until then it suggests, “You might be able to mitigate the issue by restarting your device.”
In releasing KB4052623 and a new Security Intelligence Update for Windows Defender, Microsoft delivered an urgent fix for its broken Defender antivirus scans, but Microsoft has now disclosed that the releases came with a substantial “known issue”: it might stop your computer from booting up.
“Some devices that are running Windows 10 do not start if they have Secure Boot turned on,” states Microsoft. “We are working on this issue and plan to provide a fix in a future update.”
In the meantime, Microsoft offers impacted Windows 10 users the following workaround, which is not for the fainthearted:
- Restart the device, enter the BIOS
- Turn off Secure Boot, restart the device.
- In an administrative Command Prompt window, run:“%programdata%MicrosoftWindows DefenderPlatform4.18.1901-7MpCmdRun.exe” -revertplatform
- Wait for one minute, and then do the following:
- Run sc query windefend to verify that the Windows Defender service is running.
- Run sc qc windefend to verify that the Windows Defender binary no longer points to version 4.18.1901.7.
- Restart the device, re-enter the BIOS, and then turn on Secure Boot
That’s no barrel of laughs, but given the Windows Defender flaw was widespread and potentially dangerous, it’s clear Microsoft pushed out these fixes quickly.
And this is the problem in a nutshell: not only is Microsoft’s Windows 10 update testing not good enough, the knock-on effect is its rapid response fixes fall predictably short as well. Just as predictably, I expect to be writing about this happening all over again next week and the week after and the week after and…
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